- Click on the above link “Make Credit Card Payments Here” to begin the credit card process.
- On the first screen:
- Select the payment type.
- Select the method of payment.
- Key in the active policy number or Texana contract number and the first 3 characters of your last name.
- Click “GO.”
- If there is a payment due on the policy, scroll to the bottom of the screen and select the amount of the payment. The system will allow you to
make a payment of any amount between the current due and the total due on the policy. After an amount is selected, click “CONTINUE.”
- A valid credit card number, expiration date, and CVV2 number must now be entered. The CVV2 number is the three-digit code located after the credit
card number on the back signature strip of Visa, MasterCard, or Discover.
- As a result of some banks performing address verification, Hochheim Prairie has made it easier to make sure the mailing address on your policy is the
same as the billing address on your credit card to prevent unnecessary transaction declines. In the event that the mailing address on your policy doesn’t match the billing address of your credit card,
correct the name and/or address where appropriate. Please note that changing your name or address will not
change any name or address on your policy, as this change is for the use of this transaction only. If you would like a receipt sent to you by e-mail, scroll to the bottom of the screen and enter a valid e-mail address. To complete the transaction, click “Submit Payment.”
- If the credit card transaction was successful, a message will appear indicating that your “Payment Successfully Posted” and will provide you with your Transaction ID. If you did not request a receipt by e-mail on the previous screen, you may print this page as your receipt.
***Please be sure NOT TO USE the “back button” on your browser after clicking the “Submit Payment” button, as this could initiate multiple payments from your credit card.
***If you receive a message “Please type correct policy number and first three letters of last name,” or “Please type correct contract number and first three letters of last name,”
this means the policy or contract number and/or the first three characters of the name are invalid. Please check the information you keyed or call your agency for verification.
Frequently Asked Questions
How can I tell when my connection is secure?
The web
address that you have accessed will indicate if you are in a secure site. If the site is secure, the address will appear as https://www. The "s" at the end of "https" means that you
have accessed a secure server. When entering the credit card site, you will note our web address of https://hp.hpfm.com/login_screen.html.
How is the Hochheim Prairie Insurance
credit card site secured?
The data on the credit card page is secured through the Verisign Site Secure Program. All information that is sent to this site is encrypted protecting against disclosure to third
parties. Encryption technology is an industry standard used to encode your information so it remains confidential and travels securely over the Internet. When your browser is in secure mode, you
will notice an unbroken key or lock at the bottom of the page.
When is the credit card site available?
The credit card site is available 24 hours a day/7 days a week. With any Internet service, there
may be times when the site is down beyond our control. In those situations, we ask for your patience in giving the site a little time before attempting to re-access it.
Can debit cards be used on the credit card site?
No. Credit cards or credit/debit cards can be used on the credit card site. Debit cards only are not authorized.
What does Hochheim Prairie Insurance do with my credit card information?
Your credit card information is verified through the site for the
processing of your insurance premium payment. The Company does not store credit card numbers/expiration dates on the system. For more information regarding privacy issues review our “Privacy Policy.”
Are credit card payments accepted for Texana Financial Services installments?
Yes
. Credit card payments are accepted for premiums financed through Texana Financial Services.
Can credit card payments be applied to policies in Lapsed or Expired status?
No. A screen will appear stating the policy is lapsed or
expired. It will provide your agency's name and phone number with instructions to contact the agency for further assistance, or it will inform you to call Hochheim Prairie Insurance for assistance.
Can credit card payments be applied to cancelled Texana contracts?
No.
A screen will appear stating the contract is cancelled. It will provide your agent’s name and phone number with instructions to contact the agency for further assistance, or it will inform you to call Hochheim Prairie Insurance for assistance.
Customer Service/Account Information:
For Questions regarding Customer Service or Account Information please contact your agent.
Company Information:
Hochheim Prairie Insurance
500 South Highway 77A
Yoakum, Texas 77995
(361)
293-5201
1-800-222-4736
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