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What are the steps to complete an electronic check payment?
- Click on the above link “Make Electronic Payment Here” to begin the payment process.
- On the first screen:
- Select the payment type.
- Select the method of payment.
- Key in the active policy number or Texana contract number and the first 3 characters of your last name.
- Click “GO.”
- If there is a payment due on the policy, scroll to the bottom of the screen and select the amount of the payment. The system will allow you to
make a payment of any amount between the current due and the total due on the policy. After an amount is selected, click “CONTINUE.”
- A valid bank account type, transit/routing number, and account number must now be entered. A check number may be entered, but is not required
to complete the transaction. Terms and Conditions are available for review. To complete the electronic check payment you must click “Submit”, which indicates that you are agreeing to the Terms and Conditions.
- If the electronic check transaction was successful, a message will appear indicating that your “Payment Successfully Posted” and will provide you with a receipt. This receipt may be printed for your records.
***Please be sure NOT TO USE the “back button” on your browser after clicking the “Submit” button, as this could initiate multiple payments from your bank account.
***If you receive a message “Please type correct policy number and first three letters of last name,” or “Please type correct contract number and first three letters of last name,”
this means the policy or contract number and/or the first three characters of the name are invalid. Please check the information you keyed or call your agency for verification.
Frequently Asked Questions
How can I tell when my connection is secure? The web
address that you have accessed will indicate if you are in a secure site. If the site is secure, the address will appear as https://www. The "s" at the end of "https" means that you have
accessed a secure server. When entering the credit card site, you will note our web address of https://hp.hpfm.com/login_screen.html.
How is the Hochheim Prairie Insurance electronic check site secured? The data on the electronic check page is secured through the Verisign Site
Secure Program. All information that is sent to this site is encrypted protecting against disclosure to third parties. Encryption technology is an industry standard used to encode your information so it remains
confidential and travels securely over the Internet. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
When is the electronic check site available? The electronic check site is available 24 hours a day/7 days a week. With any Internet service, there
may be times when the site is down beyond our control. In those situations, we ask for your patience in giving the site a little time before attempting to re-access it.
What does Hochheim Prairie Insurance do with my bank account information? Your bank account information is used through the site for the processing
of your one-time insurance premium payment. The Company does not store bank transit/routing numbers and bank account numbers on the system for this type of transaction. For more information regarding
privacy issues review our “Privacy Policy.”
Are electronic payments accepted for Texana Financial Services installments? Yes. Electronic check payments are accepted for premiums financed
through Texana Financial Services.
Can electronic check payments be applied to policies in Lapsed or Expired status? No. A screen will appear stating the policy is lapsed or expired.
It will provide your agency's name and phone number with instructions to contact the agency for further assistance, or it will inform you to call Hochheim Prairie Insurance for assistance.
Can credit card payments be applied to cancelled Texana contracts?
No.
A screen will appear stating the contract is cancelled. It will provide your agent’s name and phone number with instructions to contact the agency for further assistance, or it will inform you to call Hochheim Prairie Insurance for assistance.
Customer Service/Account Information: For Questions regarding Customer Service or Account Information please contact your agent.
Company Information:
Hochheim Prairie Insurance
500 South Highway 77A
Yoakum, Texas 77995
(361)
293-5201
1-800-222-4736
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